Evolve is an E-Bike-sharing program operated by B.C.A.A. Holdings Ltd. which is a subsidiary of the British Columbia Automobile Association ("BCAA"). When this Privacy Policy refers to “We”, “Our” or “Us” it means B.C.A.A. Holdings Ltd., BCAA, and BCAA’s member companies.

Our ongoing commitment to protect the privacy and confidentiality of your personal information is addressed in this Privacy Policy. Our policy complies with the applicable privacy law including the Personal Information Protection Act (British Columbia). This Privacy Policy forms part of the Evolve Member Agreement and capitalized terms not defined in this Privacy Policy have the same meaning given to them in the Evolve Member Agr

In the event of a conflict between this Privacy Policy and the Evolve Member Agreement, the Evolve Member Agreement will prevail.

This Privacy Policy explains how we collect, use and disclose any personal information provided to us in relation to Evolve services including to process and administer your Evolve membership. This Privacy Policy explains how we collect, use and disclose personal information that relates to your Evolve membership whether collected through the http://evo.ca/evolve website (the “Site”) through social media sites, mobile apps as well as through in-person and telephone exchanges.

This Privacy Policy applies to “personal information”, defined to mean information about an identifiable individual other than business contact information. In the context of the Evolve services Personal Information may include contact information such as your name, address, email address, and phone number, payment information such as credit card numbers, and information about your E-Bike usage.

Personal information does not include information that is in an aggregated and de-identified form and from which you cannot reasonably be identified

We are responsible for your personal information under our control. Our privacy officer is accountable for our compliance with this Privacy Policy. The Evolve privacy officer can be contacted at privacy@evo.ca.

We may, from time to time, collect your personal information for the following purposes:

• To establish your identity (for example, upon registration we collect your name, address, phone number, date of birth, etc.);
• To administer your Evolve membership including managing E-Bike rentals, tracking usage, of Evolve E-Bikes and other transactions or activities arising from your Evolve membership;
• To process and administer information you provide on your application for Evolve membership or in setting up and managing your Evolve account;
• To consider and continually evaluate your eligibility for Evolve including processing information about your financial behaviour such as your payment history and your driving behaviour such as traffic tickets issued to you, parking tickets, speeding tickets.

We may collect and confirm this information as part of your application for and during your Evolve membership.

Usually we collect personal information directly from you through application forms, online registrations and in person interactions. If appropriate we may obtain personal information from third-party sources including information about driving history, driving infractions, driving records, driving abstracts, and credit information and payment history.

We use the personal information for a variety of purposes including:

• To verify your identity and investigate your driving record and personal background;
• To process requests you make to use the Evolve E-Bike Sharing Program;
• To help understand the driving habits and present and future transportation needs of Evolve members;
• To determine your continued eligibility for Evolve membership and participation in the Evolve E-Bike Sharing Program;
• To communicate to you any benefit, feature, service or other information about your Evolve membership and the Evolve E-Bike Sharing Program;
• To promote Evolve related products or services, as well as the products or services of other BCAA Parties, which may be of interest to you;
• To help us better manage the Evolve E-Bike Sharing Program and your relationship with us;
• To help deliver private scheme Evolve E-Bike Sharing services;
• To send, deliver or display advertising to you via digital channels (including on-line and email) to the extent permitted by law; and
• To fulfill any other purpose required or permitted by law

To fulfill these purposes, we may make personal information we collect available to our employees, agents and service providers, insurers and our partners.

We may communicate with you in various ways, including by telephone, email, your Evolve member account or mail, using the contact information you have provided. If we are communicating with you by phone, note that we may record calls for quality assurance.

We may disclose personal information for a variety of purposes including:

• To provide you with the Evolve E-Bike Sharing Program;
• To process an Evolve membership application;
• To verify or process your credit or debit card payments;
• To prevent fraud, such as disclosure to credit reporting fraud checking agencies;
• To follow up on traffic or parking tickets;
• To administer insurance claims;
• To comply with regulatory, statutory and legal obligations where disclosure is required; and
• We may share information about you with regulators, government agencies, public bodies or other entities to the extent permitted by law.

Your knowledge and consent are required for the collection, use or disclosure of your personal information except where applicable privacy laws permit such processing without your prior consent. You are deemed to consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy. As noted above, the Privacy Policy forms part of the Evolve Member Agreement.

We may disclose your personal information without consent in certain circumstances including:

• Where disclosure is in your interests but we cannot obtain your consent in a timely way;
• Where disclosure is necessary to collect a debt;
• Where disclosure is to a public body or law enforcement agency in Canada concerning an offence or an investigation; or
• Where disclosure is required by law.

You may withdraw your consent to the collection, use and disclosure of your personal information by contacting the Evolve privacy officer, subject to the applicable law. Depending on the nature of your withdrawal of consent, we may no longer be able to provide the Evolve E-Bike Sharing Program to you.

We only collect, use and disclose personal information that we reasonably require to deliver the Evolve E Bike-Sharing Program, Evolve products or services, or products or services of another BCAA party to you and for the purposes stated above.

We retain your personal information for as long as it is necessary to fulfill these purposes (unless applicable law or a reasonable business purpose justifies a longer retention period).

Your personal information is kept as accurate, complete and up-to-date as is necessary and reasonably practical for the purposes for which it was collected.

If any of your personal information changes during the course of your Evolve membership, you should let us know.

You may ask to correct the personal information we have in our records by contacting the Evolve privacy officer. We will correct the personal information or annotate your file to indicate that the correction request was made.

We protect your personal information by using safeguards that are appropriate to the sensitivity of the information.

All our employees are responsible for maintaining the confidentiality of the personal information to which they have access. We use comprehensive security controls to protect your personal information against unauthorized access, use, alteration, duplication, destruction or disclosure. While we do use third party contractors to assist us, we use appropriate contractual measures with those third parties to ensure protection of your personal information.

Your personal information may be disclosed to our partners and stored outside of Canada, in which case it may be subject to the laws of the jurisdiction in which it is held.

Please direct any questions or complaints regarding our handling of your personal information, or any other questions about this Privacy Policy, to our privacy officer at privacy@evo.ca

We reserve the right to change this Privacy Policy from time to time. The date at the top of the Privacy Policy is the date it was last updated and you are encouraged to review the Privacy Policy from time to time to ensure that you continue to agree to have your personal information collected, used and disclosed in accordance with the current terms.

The terms set out above in this Privacy Policy apply to any collection, use and disclosure of personal information in relation to the Evolve services. In addition to those terms, when you visit the Site, whether or not you are a member, we will collect your internet protocol (IP) address. We also use cookies to identify you as a return visitor and allow you to personalize our website to reflect your preferences and to store personal information that you have voluntarily provided through the website. We may also collect information such as the web browser used to access our website, and other information on a consolidated basis for statistical and survey purposes. Some information may also be used to deliver partner and product information based upon your preferences.

By using the Site you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

If you are a California resident, do not enter your personal information through this site or other electronic means. You may inquire about our services through our call centre at +1 778-722-1714.

BCAA does not sell or rent any personal information.